The SupplierBase HelpDesk is designed to provide you with a complete self-service support option. The help center is made up of two parts: a knowledge base and a support desk.
At Zendesk:
- All users are able to access User Help and other help material; and
- System administrators only (with an existing Zendesk account) are able to Request Support by submitting a technical support requests to our support team.
Zendesk, with its simple and user-friendly interface aims to enhance users’ experience in finding user help material and how-to guides and improve their understanding and usage of SupplierBase.
Please note that our online help materials are not publicly available; therefore to access the training materials at Zendesk, users have to access Zendesk from within SupplierBase (single-sign-on; no password required).